Shareholders / Investors | - Future Development Potential
- Innovation Management
- Corporate Governance
- Sustainability Strategy
| - Email: ir@microcosm.com.tw
- Annual General Meeting of Shareholders (annually)
- Annual Financial Report (annually)
- Information on the Microcosm Official Website (Immediate)
- Material Information Announcements on the Market Observation Post System (MOPS) (irregular)
| - A total of 16 information announcements were disclosed in 2023
- Financial and operational information was released periodically through public announcements or press releases, and quarterly reports were also made available on the company’s official website
- Participated in an investor conference on September 27, 2023
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Employees | - Business ethics and regulatory compliance
- Human rights
- Labor–management relations
- Talent development
- Compensation and benefits
- Occupational health and safety management
| - Email: hr@microcosm.com.tw
- Direct messages and grievance channels through the Office of the General Manager (Immediate)
- Labor–Management Meetings / Employee Welfare Committee (Irregular)
| - Employee health examinations conducted on Feb 23, 2023
- Approximately 15 employee shopping benefit offers were provided
- Employee Welfare Committee members were re-elected for a one-year term
- Company fire safety training and drills conducted every six months
- Nov 9, 2023: External lecturer invited to deliver a seminar on “Legal Awareness Training for Employees in the Technology Industry”
- Sep 13, 2023: Conducted anti–workplace bullying awareness training
- Various departmental professional training programs held periodically (in 2023: 384 internal training participants and 47 external training participants in total)
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Customers | - Customer service
- Product quality
- Hazardous substance management
| - Email: sales@microcosm.com.tw
- Phone: 886-6-5050662 ext.507
- Annual customer satisfaction survey (annually)
- Customer audits (annually)
- Meetings, phone, email communication (Immediate)
| - Collected and addressed real-time customer feedback and complaints regarding service quality
- Promoted product diversity by participating in major exhibitions in 2023, including TOUCH TAIWAN, TPCA TAIPEI, and Semicon Taiwan, to showcase products, engage with industry peers, and explore trends and innovations
- 2023 satisfaction survey results: highest satisfaction in HSF control and product quality; lowest satisfaction in pricing
- Conducted 4 customer audits (including online audits) and hazardous substance investigations with no major findings
- Completed external audits for IECQ QC080000 and ISO 9001:2015, with no major findings
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Suppliers / Contractors | - Business ethics and regulatory compliance
- Sustainable supply chain management
- Chemical management
| - Email: purchase@microcosm.com.tw
- Annual supplier audits (annually)
- Meetings (Immediate)
- Phone or email communication (Immediate)
- Ethics violation reporting hotline and email (Immediate)
| - Conducted paper-based audits for 12 qualified Class A suppliers in 2023, ensuring compliance with company standards.
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Government | - Regulatory compliance
- Occupational health and safety management
- Environmental management
| - Email: csr@microcosm.com.tw
- Official correspondence and phone communication (Immediate)
- Participation in R&D and promotional meetings (Irregular)
- Company website disclosure (Immediate)
- Upload of information to the Market Observation Post System (MOPS) (Immediate)
- Submission reviews and on-site inspections (annually)
| - Handled official correspondence, emails, and questionnaires from the OTC Center in real-time.
- Managed regulatory-related operations promptly.
- Processed government administrative documents from various authorities immediately.
- Mar 14, 2023: Participated in the OTC Corporate Governance Evaluation System Training Course.
- Oct 18, 2023: Attended the 112th Annual OTC Company Compliance Requirements Briefing.
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